Return and shipping policy

Return:

The Customer shall ensure that it does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner. Incase, of products where color is not mentioned, customer shall receive any color which is in stock at the time of ordering and the same cannot be replaced / returned.
Products purchased by a Customer can be Returned/Replaced by Rajeshwari Form within 7 (seven) days of the delivery date by placing a “Return Order” or “Replacement Order” request by calling the Rajeshwari Form Customer Care Centre on 9585506401 or by sending an email at care@Rajeshwari Form.comif Customer finds that the Product delivered is damaged and/or defective and/or is expired. Returns or Replacement will be entertained only once for each order.

In case of Return or Replacement of any Product, the Rajeshwari Form will arrange pick up of such Products. The Customer will assist to return the Product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the Customer will be provided with an acknowledgement of Return pick up by the Courier. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with the Rajeshwari Form, in this regard.

Any replacement/exchange shall be processed only where the Product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.

Rajeshwari Form will make reasonable endeavor that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund.
In case of any defect arising after delivery of the Product or after demo/installation of the Product as the case may be, such defects will be serviced by the respective manufacturer/brand in accordance with respective manufacturer’s warranty terms.

In case any free item is found defective then the Rajeshwari Form shall arrange for the replacement of the free item only and the main Product shall not be replaced. If any free gift is not available with Rajeshwari Form for an exchange, the Product will be taken back along with the free gift and the eligible refund will be processed.

Order once placed on comcan be requested for cancellation if the order is not dispatched for delivery by placing “Cancel Order” request by calling Customer Care Centre on 9585506401 or by sending an email at care@RajeshwariForm.com. Rajeshwari Form reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by Rajeshwari Form specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by Rajeshwari Form to arrange delivery of Product etc. If cancellation request is rejected by Rajeshwari Form after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by Rajeshwari Form, the said amount will be refunded in accordance with above mentioned process.

Shipping:

Rajeshwari Form standard delivery time will be displayed on website at the time of order placement. Rajeshwari Form shall exercise reasonable endeavors to ensure that any product ordered on the website is shipped within such timeline subject to availability of the Product(s). However, Customer understands and confirms that Rajeshwari Form shall not be held responsible for any delay in shipment due to circumstances beyond the control of Rajeshwari Form and due to any lapses on the part of the Courier. Customer will be solely responsible to provide correct and proper delivery information including addresses.

Rajeshwari Form offer free shipping on orders above the defined Minimum Order value (MOV) in selected serviceable pin codes. For orders below MOV and other service pin codes, standard shipping charges will be applicable which will be displayed at the time of order placement. Rajeshwari Form reserve its right to change the minimum Order value (MOV) or standard shipping charges from time to time without giving any advance notice to the Customer. Shipping charges will be displayed at the time of placing the order and Customer confirms & agrees to the shipping charges during placement of orders on “Rajeshwari Form.com” website.

In case a Customer books an order of multiple Products in one transaction, Rajeshwari Form would endeavor to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues. If a Customer places multiple Products order in singe transaction, then such order will be shipped to a single shipping address but if Customer wishes to ship the order to different addresses, then separate orders should be placed.

Rajeshwari Form reserve the right to cancel, delay, or recall the order from delivery of the Products, if any fraud is suspected.
Some Indian states prohibit direct sale of merchandise from other states and require special documentation to give effect to such a sale without dual taxation. If we receive an order from such states or to be delivered to such states then, under such circumstances, Rajeshwari Form retain the right to accept or reject such order, at its sole discretion.

Rajeshwari Form will make reasonable attempts to deliver the Product after which the order will be cancelled and notification to the same effect shall be sent to the Customer. Rajeshwari Form will refund the charged amount on the Order after deducting the shipping charges as per Rajeshwari Form
Title to the Products and all risk of loss passes to the Customer upon delivery of the Product to the Customer.

Rajeshwari Form shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, or containing any other incorrect information at any time before the dispatch of the products. Rajeshwari Form may not be in a position to accept certain orders for reasons including limitations on quantities available for purchase, or other problems identified by its internal department, in which case, Rajeshwari Form reserve the right, at its sole discretion, to refuse or cancel such order or any portion thereof. In each case, Rajeshwari Form will provide notification to the Customer and will process a refund in accordance with the Refund & Return Policy where payment has been made by the Customer.